Innovation Industries Inc. - RMA Request Form

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RMA Request Form

You may download the pdf version
(requires Adobe Acrobat®)
or complete the online version below:

So you need a return number...

Most of the basic information needed to authorize a return can be found on the original order packing slip or the original customer invoice.

Do you have the original packing slip or invoice?

Section 1

What we need to know		Where you will find it
Original Sales Order Number		Upper right hand corner of either form, to the right of our logo
Date Shipped		To the right of the Sales Order or Packing Slip number on either form
Item Number		Body of document, listed under "PRODUCT/DESCRIPTION"
Serial Number**		Silver foil sticker on Packing Slip and product/memo on the Invoice

Section 2

Let's see what else you can tell us about the order.
Minimum of two responses required.

Who was the original purchaser?
What was the purchase order number?
What is the job name?
Approximately when did it ship?	/ / MM/DD/YY
Who was the original consignee?

Section 3

More things we need to know:

Now about you:
*Required if requesting an exchange or repair

What Customer Service needs to know

Why are you sending it back?
If defective, please describe the problem.
Is it complete?
Not returning complete item? Please explain.
Did you talk to anyone in technical support or one of our sales representatives about the problem?
Was this helpful? Why or why not?

Thanks again.