FAQ - General
This is not a comprehensive list of all available products or replacement parts. For additional assistance for items not included here, contact a Parts Sales/Customer Service representative or call us toll-free at 800-843-1004.
Is there a minimum order? How much is it?
The minimum order is $25.00, excluding freight or handling charges, for orders released the same day, on the same purchase order, and shipping to a single location.
Innovation Industries, Incorporated warrants all elevator control fixtures and accessories (excluding lamps) to be free of defects in material and workmanship under normal use for a period of one (1) year from date of manufacture. Read the full Limited Warranty.
Warranty begins the day the product ships from our factory. To make it easier, this is the same as the invoice date.
Any item ordered from our On-line Parts Department will be accepted for return for credit within 30 days, provided it is complete and in new condition. Stocked items ordered direct from the factory are also eligible for credit with the same provisions. Non-stock and special-order items are not accepted for credit unless covered under warranty. This includes car stations and all built-to-order fixtures. The original shipping and/or handling costs are not subject to refund or credit, and all return shipping costs are the responsibility of the customer. Please pack carefully and insure the package against damage. We are not responsible for loss or damage while in transit back to the factory.
If the item is in stock, online orders received by 12:00 noon factory time (Central Time zone) will be processed and shipped the same business day. After that time, if the items are urgently required, contact the Parts Department directly by phone @ 800-843-1004 until 3:00 PM Central Time. We will do our absolute best to find a way to get you your parts.
Yes. Please contact Customer service at 800-843-1004 or Karen.Pipkin@innovationind.com or Catherine.Hutchison@innovationind.com for Returned Material Authorization. The factory does not accept freight collect or unauthorized returns, and any such material is subject to return at the senderís expense. Be sure to wait for your return number and mark the package with it.
Complete and submit the new account application form on this site. Sign the printed form and fax the signed original to the Accounting Deparment at 479-968-1547.
No. We strictly supply parts and fixtures to elevator contractors and maintenance companies.
Cancellations of stock merchandise received prior to shipment will result in no charge. Custom or special-ordered items may only be cancelled with prior consent of the Sales Department. We reserve the option to assess a cancellation fee equal to all charges accumulated up to the cancellation date, including an allowance for overhead plus an administrative handling fee, or a flat fee of $50.00, whichever is greater.
Any stock items that are returned to the factory within 30 days of customer receipt, in their original condition, are subject to a 70% credit of the merchandise price to the credit card or customer account. A Return Material Authorization is required prior to such return for repair or credit, and may be requested from this site or by calling the Parts Department during factory business hours toll-free at 1-800-843-1004. The original shipping and/or handling costs are not subject to refund or credit, and all return shipping costs are the responsibility of the customer. Please pack carefully and insure the package against damage. We are not responsible for loss or damage while in transit back to the factory. Custom-fabricated products are not subject to cancellation or return.
Upon shipment of an order or any portion of one, Innovation Industries, Incorporated will charge the account only for the portion of the order actually shipped at that time. So, you will not be billed for backordered items until they actually ship.