RMA Request
Contact Customer Service at 800-843-1004 or Karen.Pipkin@innovationind.com or Catherine.Hutchison@innovationind.com
Download the pdf version of the RMA Request Form
(requires Adobe Acrobat®)
| What we need to know | Where you will find it | |
| Original Sales Order Number | Upper right hand corner of either form, to the right of our logo | |
| Date Shipped | To the right of the Sales Order or Packing Slip number on either form | |
| Item Number | Body of document, listed under "PRODUCT/DESCRIPTION" | |
| Serial Number** | Silver foil sticker on Packing Slip and product/memo on the Invoice |
Thank You!
PROCEED TO SECTION 3
Let's see what else you can tell us about the order.
Minimum of two responses required.
| Who was the original purchaser? | |
| What was the purchase order number? | |
| What is the job name? | |
| Approximately when did it ship? | / / MM/DD/YY |
| Who was the original consignee? |
Thank You!
PROCEED TO SECTION 3
More things we need to know:
| Action Code | |
| Quantity to be returned | |
| Purchase Order number* | |
| How should it be shipped?* | |
| Is it under warranty? |
Now about you:
*Required if requesting an exchange or repair
| Your name | |
| How may we contact you? | |
| Phone No.: | |
| E-mail address | |
| Your company* | |
| Your address* | |
| Your address | |
| Your city, state and zip code* |
What Customer Service needs to know
| Why are you sending it back? | |
| If defective, please describe the problem. | |
| Is it complete? | |
| Not returning complete item? Please explain. | |
| Did you talk to anyone in technical support or one of our sales representatives about the problem? | |
| Was this helpful? Why or why not? |
Thanks again.