Any item ordered from our On-line Parts Department will be accepted for return for credit within 30 days, provided it is complete and in new condition. Stocked items ordered direct from the factory are also eligible for credit with the same provisions. Non-stock and special-order items are not accepted for credit unless covered under warranty. This includes car stations and all built-to-order fixtures. The original shipping and/or handling costs are not subject to refund or credit, and all return shipping costs are the responsibility of the customer. Please pack carefully and insure the package against damage. We are not responsible for loss or damage while in transit back to the factory.