Upon shipment of an order or any portion of one, Innovation Industries, Incorporated will charge the account only for the portion of the order actually shipped at that time. So, you will not be billed for backordered items until they actually ship.

What is your return policy?

Any stock items that are returned to the factory within 30 days of customer receipt, in their original condition, are subject to a 70% credit of the merchandise price to the credit card or customer account. A Return Material Authorization is required prior to such return for repair or credit, and may be requested from this site or by calling the Parts Department during factory business hours toll-free at 1-800-843-1004. The original shipping and/or handling costs are not subject to refund or credit, and all return shipping costs are the responsibility of the customer. Please pack carefully and insure the package against damage. We are not responsible for loss or damage while in transit back to the factory. Custom-fabricated products are not subject to cancellation or return.

What if I need to cancel an order?

Cancellations of stock merchandise received prior to shipment will result in no charge. Custom or special-ordered items may only be cancelled with prior consent of the Sales Department. We reserve the option to assess a cancellation fee equal to all charges accumulated up to the cancellation date, including an allowance for overhead plus an administrative handling fee, or a flat fee of $50.00, whichever is greater.

Do I need a return authorization to send an item back for credit or repair?

Yes. Please contact Customer service at 800-843-1004 or  Karen.Pipkin@innovationind.com or Catherine.Hutchison@innovationind.com for Returned Material Authorization.  The factory does not accept freight collect or unauthorized returns, and any such material is subject to return at the sender’s expense. Be sure to wait for your return number and mark the package with it.

How late can you still get an order out the same day?

If the item is in stock, online orders received by 12:00 noon factory time (Central Time zone) will be processed and shipped the same business day. After that time, if the items are urgently required, contact the Parts Department directly by phone @ 800-843-1004 until 3:00 PM Central Time. We will do our absolute best to find a way to get you your parts.

Can I get a credit for my ________________?

Any item ordered from our On-line Parts Department will be accepted for return for credit within 30 days, provided it is complete and in new condition. Stocked items ordered direct from the factory are also eligible for credit with the same provisions. Non-stock and special-order items are not accepted for credit unless covered under warranty. This includes car stations and all built-to-order fixtures. The original shipping and/or handling costs are not subject to refund or credit, and all return shipping costs are the responsibility of the customer. Please pack carefully and insure the package against damage. We are not responsible for loss or damage while in transit back to the factory.

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