Do I need a return authorization to send an item back for credit or repair?

Yes. Please contact Customer service at 800-843-1004 or  Karen.Pipkin@innovationind.com or Catherine.Hutchison@innovationind.com for Returned Material Authorization.  The factory does not accept freight collect or unauthorized returns, and any such material is subject to return at the sender’s expense. Be sure to wait for your return number and mark the package with it.