Frequently Asked Questions

Here is a chart showing our different push button styles. If your push button is mounted in a traditional wall box, it will be attached to male weld studs two inches (2.0”) on center. If it is in a surface-mounted housing, the housing projects 1.375” from the wall, and the stud pattern is diagonal.

View or Download push button Styles Chart - 381 kb pdf

Innovation Industries, Incorporated currently has seven standard series of push buttons, making 34 different styles, each of which comes in choice of two mounting patterns.

Multi-voltage LEDpush buttonand indicator boards come in your choice of five illumination colors: amber, blue, green, red and white. Amber most closely resembles the appearance of incandescent PSB type lamps common in many existing fixtures, so it is our shop standard on almost all new fixtures. Orders for vandal-resistant Security Series and Bruiser Series push buttons commonly use red illumination. Special order illumination color is always available, so don’t hesitate to ask for one of the other colors if you want to change, or you are trying to match an existing job.

While mirror finish is the shop standard, Security Series push buttons are also available with a satin (#4 brush) finish.

Traditional style push buttons require a minimum clearance of 2.00” deep. 
Innovation I-Line push buttons require a minimum clearance of 1.125” deep.

No, at the current time, there is no way to add one of our push buttons without also providing welded studs to which to attach it.

In some cases. Any Universal Series roundpush buttonwill convert to any round Security style with the same stud pattern. However, Universal square push buttons have mounting holes 1.375” square, making them larger than their 1.250” square Security style counterparts. Decorator push buttons have no equivalent Security style.

No. Bruiser Series push buttons have a smaller hole diameter and require a special counterbore on the surface of the panel.

With the exception of the flat fire service I-Line? keyswitch, our standard barrel-type keyswitches require a minimum clearance of 2.75”. Custom made and specialty keyswitches vary.

Here is a chart showing the contact arrangement for the many different switches we use. There is a cross-reference from the manufacturer’s part number printed on the switch to our internal part number. Match your switch with the chart, and check it with a meter. If it tests out per the chart, it is not defective. However, your controller may need different contacts than the switch provides. Compare your controller schematic with our other switches to find one that better suits your needs. If you still have questions, contact the Customer Service Department for assistance. 

Download Removable Rotary Specifications 

In most cases, yes. Look on the following chart and find your current lock. Under that picture are all of the key code choices available. If you don’t have a lock of this style, contact a Customer Service representative for available options. 

Download Lock Cylinders with Plastic Tab Removable Rotary 

If it is a barrel-type lock, the key code is usually stamped on one of the flat sides of the lock cylinder. Open the panel so you can see the back of the keyswitch. You may have to remove the rotary switch and the hex nut. Typical codes would be 513, 514, 515, etc.

If it were a custom-ordered barrel-type lock, the code will not be stamped. The factory stocks keys up to key code EX 529, and you may want to order some keys to try in it. There may be other numbers on the back of the panel that would help to identify the parts. Contact a Customer Service representative for assistance.

Spare keys for key codes EX511 through EX519 are sold by the dozen on this site. Go to the Keyswitches section. Keys for more key codes can be ordered direct from the factory, subject to normal minimum order policies. Contact the Parts Sales/Customer Service department at https://www.innovationind.com/ or call us toll-free at 800-843-1004.

If you can use one of our standard barrel-type locks, and if the box is at least 2.75” deep and if there is sufficient room for the device on the faceplate, our PB13 style keyswitches will mount quickly and easily even if there are no factory weld studs. The only field modification required is to drill a round hole .75” in diameter. The kit will come with adhesive-backed anti-rotation plates for either horizontal or vertical mount, and a surface-mounted 1.375” diameter escutcheon for identification. These are available on-line in the Parts Department.

We stock certain Chicago 2252 double-bitted flat key switchlocks, the Medeco medical emergency switchlock for Massachusetts, Schindler AS100, Rhode Island WD-01 and various Yale fire service keyswitches. Yale fire service keyswitches are available in key codes 255 (White Plains, New York), 2642 (New York City) and 3502 (Maine and Massachusetts). SC1000 fire service keyswitches for South Carolina are available by special order. Contact the Parts Department to order these items.

Here are the links to various suppliers:
Wurtec Helper Phones
Go to their Quick Links for programming help, or their Technical Page for the installation
Instructions.

K-Tech Phones
Go to their Tips & Techniques, then Emergency Communications (Telephones), and select the information on the model in question.

For Vandal Proof Products or EMS phones, contact one of Innovation's Parts Sales/Customer Service representatives.

No, the longest screws we stock are 2.00” long.

Traditional style push buttons require a minimum clearance of 2.00” deep. 
Innovation I-Line? push buttons require a minimum clearance of 1.125” deep.

With the exception of the flat fire service I-Line? keyswitch, our standard barrel-type keyswitches require a minimum clearance of 2.75”. Custom made and specialty keyswitches vary.

Innovation I-Line? fixtures mount flush to the wall, and project 1.375” from the surface.

Most standard fixtures mount to wall boxes that are 3.50” deep.

If you can use one of our standard barrel-type locks, and if the box is at least 2.75” deep and if there is sufficient room for the device on the faceplate, our PB13 style keyswitches will mount quickly and easily even if there are no factory weld studs. The only field modification required is to drill a round hole .75” in diameter. The kit will come with adhesive-backed anti-rotation plates for either horizontal or vertical mount, and a surface-mounted 1.375” diameter escutcheon for identification. These are available on-line in the Parts Department.

No, at the current time, there is no way to add one of our push buttons without also providing welded studs to which to attach it.

 #304 stainless steel

11 Ga. (.125” thick)

#4 brushed (150 grit) finish

PB-1 with amber multi-volt LED

110 VAC

3.50” deep

10-24 x 1” (car station) or 2” (hall equipment) button head allen socket

Yes, our products are CSA approved. This means that an authorized testing laboratory of Canadian Standards Association International has evaluated a sample of each product to determine that it meets applicable national standards for safety and/or performance. These include the applicable standards written or administered by the American National Standards Institute (ANSI), Underwriters Laboratories (UL), Canadian Standards Association (CSA), National Sanitation Foundation (NSF), and others. To obtain the certification number for any specific item, note the model number and then check the online Directory of CSA-Certified Products.

Although not every floor marking or push button style is available as a stocked item for next day delivery, any of these choices can be special-ordered for the standard price. Contact the Parts Department for availability.

Download Push button/Indicator Insert Selection Chart 

Download Pushbutton/Indicator Insert Part Numbers

Complete and submit the Contact Form.

Complete and submit the Contact Form.

Muntz 280 is a copper alloy with a nominal composition of 60% copper and 40% zinc. Also known as muntz metal, it has a bright gold color and is preferred for many commercial applications because it is harder than bronze. Bronze 220 alloy has a nominal composition of 90% copper and 10% zinc. Sometimes called commercial bronze, it has a deeper red appearance than muntz. Our standard is to apply a polyurethane clear coat to both materials to minimize color change. If requested, the factory will omit the clear coat for antique or oil-rubbed finishes to be applied by others.

Samples of all standard 11 gauge faceplate materials, 3”x 5”, are available. Specify material and your choice of satin #4 brushed (150 grit) or polished #8 mirror finish. Complete and submit the Contact Form.

This is not a comprehensive list of all available products or replacement parts. For additional assistance for items not included here, contact a Parts Sales/Customer Service representative or call us toll-free at 800-843-1004.

The minimum order is $25.00, excluding freight or handling charges, for orders released the same day, on the same purchase order, and shipping to a single location.

Innovation Industries, Incorporated warrants all elevator control fixtures and accessories (excluding lamps) to be free of defects in material and workmanship under normal use for a period of one (1) year from date of manufacture. Read the full Limited Warranty.

Warranty begins the day the product ships from our factory. To make it easier, this is the same as the invoice date.

If the item is in stock, online orders received by 12:00 noon factory time (Central Time zone) will be processed and shipped the same business day. After that time, if the items are urgently required, contact the Parts Department directly by phone @ 800-843-1004 until 3:00 PM Central Time. We will do our absolute best to find a way to get you your parts.

Any item ordered from our On-line Parts Department will be accepted for return for credit within 30 days, provided it is complete and in new condition. Stocked items ordered direct from the factory are also eligible for credit with the same provisions. Non-stock and special-order items are not accepted for credit unless covered under warranty. This includes car stations and all built-to-order fixtures. The original shipping and/or handling costs are not subject to refund or credit, and all return shipping costs are the responsibility of the customer. Please pack carefully and insure the package against damage. We are not responsible for loss or damage while in transit back to the factory.

Yes. Please contact Customer service at 800-843-1004 or  Karen.Pipkin@innovationind.com or Catherine.Hutchison@innovationind.com for Returned Material Authorization.  The factory does not accept freight collect or unauthorized returns, and any such material is subject to return at the sender’s expense. Be sure to wait for your return number and mark the package with it.

Complete and submit the new account application form on this site. Sign the printed form and fax the signed original to the Accounting Deparment at 479-968-1547.

No. We strictly supply parts and fixtures to elevator contractors and maintenance companies.

Cancellations of stock merchandise received prior to shipment will result in no charge. Custom or special-ordered items may only be cancelled with prior consent of the Sales Department. We reserve the option to assess a cancellation fee equal to all charges accumulated up to the cancellation date, including an allowance for overhead plus an administrative handling fee, or a flat fee of $50.00, whichever is greater.

Any stock items that are returned to the factory within 30 days of customer receipt, in their original condition, are subject to a 70% credit of the merchandise price to the credit card or customer account. A Return Material Authorization is required prior to such return for repair or credit, and may be requested from this site or by calling the Parts Department during factory business hours toll-free at 1-800-843-1004. The original shipping and/or handling costs are not subject to refund or credit, and all return shipping costs are the responsibility of the customer. Please pack carefully and insure the package against damage. We are not responsible for loss or damage while in transit back to the factory. Custom-fabricated products are not subject to cancellation or return.

Upon shipment of an order or any portion of one, Innovation Industries, Incorporated will charge the account only for the portion of the order actually shipped at that time. So, you will not be billed for backordered items until they actually ship.

Downloads
Whether you are looking for a complete elevator remodeling job or just purchasing a single fixture, we value our customers' time and want to make it as easy as possible to deal with Innovation. In the FAQ’s below we answer many of the “business” questions related to our elevator services, such as applying for credit, payment terms, warranty information, shipping/freight charges and how to return merchandise if necessary. We have outlined our policies here and provided forms, where needed, for your convenience.

Key Switch Catalog - 6 mb pdf
Push Button Catalog - 4 mb pdf
Enhanced Visual Communication - 1.9 mb pdf
Vision 2.0 - 517 kb pdf
Buy American - 63 kb pdf
RMA Request
Credit Application
Standard Payment Terms
Warranty Information
Location Surveys
If you do not have access to a computer at the job site, you may in advance access the forms as PDF's, print them as hard copies and manually enter your data on-site.

Budget Request - 180 kb pdf
Site Survey - 731 kb pdf
Swing Return Survey Sheets - 36 kb pdf
Mini Swing Survey Sheets - 65 kb pdf
Mod Survey - 489 kb pdf